12-08-2020 06:35 AM - edited 07-09-2021 12:42 PM
netsh trace start tracefile="C:\trace\classic.etl" scenario=internetclient capture=yes maxsize=200 filemode=circular overwrite=yes3. Go to the browser and enter the gallery link, replicate the normal steps that show up the error.
netsh trace stop5. The files can be send to be converted by support by following the below steps.
cd C:\location5. Once you are in the etl2pcap folder type the below command:
etl2pcapng.exe classic.etl FileName.pcapng
Hi @Loredana ,
What is the use of this trace and which scenario do we need to trace like this.?
Regards,
Ariharan R
Traces as described above can help Support Engineers understand what is happening as Designer or Server reach out and connect to other resources, whether they be on networked drives, in databases, via proxy servers, even looped back to the same machine, and so on. Usually, Alteryx Customer Support Engineers (CSEs) will request that users download and install Wireshark when such logs are needed, but some IT groups restrict downloading and installing troubleshooting tools like Wireshark or Fiddler AND also won't work with their internal users to help them obtain needed logs. In those situations, users are stuck between policy and bureaucracy, and netsh, though less configurable, is usually already present on their machines.
One thing to be careful about is that such traces are often quite large and contain information that might be somewhat sensitive. They should not be emailed without encryption. When you work with a CSE, you will be directed to upload traces rather than emailing them.