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Alteryx Server Knowledge Base

Definitive answers from Server experts.

GCSE-234 - "Error: Invalid PDF - Your PDF file is invalid or corrupted. Select a valid PDF file" while uploading a PDF file, in the Image Template tool.

This article shares the defect around using a PDF filename with a hashtag onto the Image Template tool within Alteryx Designer.
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0 Replies 30 Views 0 likes

Alteryx Server Upgrade Guidelines - Checklist to upgrade Alteryx Server

This article outlines the general recommendations and checklists before an Alteryx Server Upgrade to help achieve a smoother upgrade
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10 Replies 983 Views 3 likes

Alteryx Server and Client are Incompatible Error

Alteryx Server and Client are Incompatible Error
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0 Replies 139 Views 1 likes

Error: "FATAL: no pg_hba.conf entry for host" when saving workflow

A FATAL connect error occurs when trying to publish a workflow to the Gallery that connects to a PostgreSQL database with Kerberos authentication.
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0 Replies 58 Views 0 likes

Internal error: tried to retrieve key container name before initializing encryption

This article explains why you are getting the error on the Gallery and how to resolve it
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0 Replies 74 Views 0 likes

The Service is not starting in a timely manner

This is a cosmetic issue happening only on Alteryx Server 2021.3
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0 Replies 94 Views 0 likes

Error: Unable to create temp directory lock file

The following error is thrown when attempting to publish workflows to the gallery: Tool - 1: Unable to create temp directory lock file: "D:ProgramData\Alteryx\Service\Staging\....\__StageTemp\Engine....~.lock". Error: Access is denied. (5)
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0 Replies 61 Views 0 likes

Troubleshooting "Unable to translate Alias" with Gallery Data Connections

Troubleshooting "Unable to translate Alias" with Gallery Data Connections
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8 Replies 13274 Views 2 likes

Error when Logging into Gallery in Designer

Users get an error when logging into Gallery from Designer. If the authentication type is built-in, the error message is "Email or Password are incorrect. Please try again.". If it's Windows Authentication, the error message is "Error during network call".
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0 Replies 173 Views 0 likes

Does Alteryx support TLS 1.2 within Alteryx Server?

This article details about the support of Alteryx with TLS 1.2 and the specifications related to it.
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0 Replies 119 Views 0 likes

Alteryx Gallery - Unable to login to Gallery, and the login screen refreshes and comes back to the main screen again

This article explains why few of the gallery users are unable to authenticate into Gallery and its resolution.
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0 Replies 112 Views 0 likes

Error: "No suitable servers found: `serverSelectionTimeoutMS` expired: [connection refused calling ismaster on 'localhost:27018']: generic server error" code: <mongodb:13053> when running backup script"

When utilizing the provided back up script in community as is (shorter version), in certain cases this can cause the service to crash if the machine's resources are not optimal. It also can have the side effect of causing the Mongo backup to take longer than normal.
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0 Replies 109 Views 1 likes

Error: “Setting Validation Error – Setting verification failed, please verify the following: Service with name <Insight> must be running”

When trying to configure and setup Insight on Alteryx Server the following error is seen.
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0 Replies 120 Views 2 likes

Error: "Could not add user." when adding user to Collection in Gallery

Curator or Collection Owner unable to add user to Collection.
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0 Replies 118 Views 0 likes

No valid fields were selected Error while running Alteryx server usage report

No-valid-fields-were-selected-Error-while-running-Alteryx-server-usage-report
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0 Replies 88 Views 1 likes

Alteryx Service Error - “Input string was not in a correct format”

This error message is coming directly from MongoDB and while very generic, it is telling us that the driver is unable to handle the data that is being sent to MongoDB.
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1 Replies 1412 Views 4 likes

Alteryx Service Will Not Start - AlteryxService is Disabled

Service cannot be started either because it is disabled or because it has no enabled devices associated with it.
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0 Replies 638 Views 1 likes

You are attempting to upgrade from an unsupported version" when upgrading to 2019.3

Attempting to upgrade from an unsupported version when upgrading to 2019.3
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0 Replies 1337 Views 4 likes

Error: Unable to resolve plugin Python 'XXXXX\main.py' when running on Gallery

Error resolving python plugin for various Connectors when running on the Server/Gallery.
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0 Replies 2637 Views 10 likes

Error: AlteryxService will not start after upgrade to 20.x (User-Managed MongoDB with Replica Set)

Error starting the service after upgrading to 20.x
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0 Replies 368 Views 1 likes