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We are updating the requirements for Community registration. As of 7/21/21 all users will be required to register a phone number with their My Alteryx accounts. If you have already registered, you will be prompted on your next login to add your phone number.
Sometimes when uploading Apps or Macros the Gallery you may receive an error with a file extension referencing externals_... You may also select the workflow assets and the files are checked, but they are not loading to the gallery.
This is a very common error that can occur if the AlteryxService shuts down unexpectedly. Most commonly the error is caused by MongoDB not shutting down properly and the lock file does not get released. This prevents MongoDB from starting the next time you try to start the AlteryxService and returns an error message.