Alteryx Server Knowledge Base

How to Troubleshoot DNS Issues

"Object not set to an instance of an object" during the validation process when uploading workflows from designer

Invalid Username or Password

This error occurs when trying to edit a Schedule with an account with insufficient Run As Permissions.

Running an application on the Gallery using a Folder Browse Tool

Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

You've downloaded Alteryx and you want to activate it, but it asks you for information you don't have. What do you do now? Don't panic!  

Gallery Data Connections for Greenplum throws LDAP authentication failure message

This KB will help understand why "Verify IDP" doesn't work when setting up SAML authentication

Alteryx Service will not start: No suitable servers Error found in LastStartupError.txt

This error message is coming directly from MongoDB and while very generic, it is telling us that the driver is unable to handle the data that is being sent to MongoDB.

After installing Alteryx Server as either a full Server or a Worker node, it doesn't start up and no AlteryxService exists in the service list.

User is running workflow on gallery and getting a GSSAPI error

Sometimes when uploading Apps or Macros the Gallery you may receive an error with a file extension referencing externals_... You may also select the workflow assets and the files are checked, but they are not loading to the gallery.

Error: "You have found a bug" when saving a workflow to Gallery that involves a MySQL connection

Users are unable to get view the Collections section of Gallery. Attempting to load Collections for both User and Admin Gallery sites fails / stalls.

Properly reading Alteryx Server logs will significantly help in the resolution of Alteryx Server issues. This article will help you understand and focus your search within the logs.

SAML Authentication fails to load Gallery with error: Page not Found when switching from Built-in to SAML

The client changes his Windows Domain password, but can not update his credential user password on Gallery 2020.4 and up.

Upgrading to 2020.1 An unknown error occurred during authentication with your Windows credentials

This is a very common error that can occur if the AlteryxService shuts down unexpectedly. Most commonly the error is caused by MongoDB not shutting down properly and the lock file does not get released. This prevents MongoDB from starting the next time you try to start the AlteryxService and returns an error message.