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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Error: "Unsupported or unrecognized SSL message" returns from Alteryx License Server

Customer attempts to allocate seats of a license key to the ALS are throwing the errors: A problem was encountered or an unrecognized SSL message Unsupported or unrecognized SSL message
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0 Replies 604 Views 0 likes

Gallery Errors when using Windows Authentication

DE28641 causes various errors and issues in gallery environments where Windows Authentication is used.
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2 Replies 2358 Views 9 likes

Error: runtime: VirtualAlloc of [X] bytes failed with errno=1455, fatal error: out of memory when restoring MongoDB

When running a restore of the MongoDB in Server, it may fail with an error about insufficient memory. This issue could be resolved by increasing the paging file size on the Server machine.
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3 Replies 773 Views 1 likes

Alteryx Server SAML Error: Invalid bearer token received

An error "invalid bearer token received" may be received while attempting to authenticate with SAML, preventing a user from authenticating successfully.
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0 Replies 1110 Views 2 likes

Diagnosing Network Connection Issues

Identifying bad network routes or firewall issues affecting Server nodes or data source hosts
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0 Replies 533 Views 2 likes

Alteryx Server: Troubleshooting 500 error message when rebuilding Gallery Indexes

This KB will help you work around a specific type of case where rebuilding Gallery indexes returns a 500 error message and FIPS are enabled on the Alteryx Server
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0 Replies 762 Views 2 likes

Error: "Embedded Mongo Service failed to start in a timely fashion, exiting" when starting Alteryx Service

When Alteryx Service fails to start, the error "Embedded Mongo Service failed to start in a timely fashion, exiting" may be seen in the Service logs and the LastStartUpError.txt file. The resolution is to clear the AlteryxGallery.locks collection in MongoDB
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0 Replies 734 Views 0 likes

Error: Unable to resolve plugin Python 'XXXXX\main.py' when running on Gallery

Error resolving python plugin for various Connectors when running on the Server/Gallery.
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8 Replies 10965 Views 16 likes

How to: Configure users for API calls in 2022.1

Starting in 2022.1, there is only support for API using Oauth 2. There are some Gallery specific requirements to call the endpoints.
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0 Replies 928 Views 0 likes

TKUB-1408: Error: "Validation failed. The input value is greater than 9999" when using DCM Oracle Quick Connect

Error: "Validation failed. The input value is greater than 9999" when using DCM Data Source > Oracle Quick Connect menu.
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0 Replies 294 Views 0 likes

Error: "Problem Loading App Error: The User's account expired(1793)" when running an App on Gallery

Customer getting the error message below Problem Loading App Error: The User's account expired(1793)
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0 Replies 224 Views 0 likes

Error: "Invalid Username or Password" with Workflow Credentials

Invalid Username or Password with Server workflow credentials
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0 Replies 6014 Views 4 likes

Error: AuthenticationException After Installing Microsoft January Rollup Patches

An error may be received while viewing the collections page or attempting to upload new workflows in Alteryx Server when Microsoft Cumulative Update for Windows Server when January Rollup Updates are installed.
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5 Replies 2442 Views 1 likes

Error: “Input string was not in a correct format”

This error message is coming directly from MongoDB and while very generic, it is telling us that the driver is unable to handle the data that is being sent to MongoDB.
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1 Replies 2336 Views 4 likes

Tool ## - Error finding connection "connection_name"

When saving a workflow to the gallery, the following error occurs: Tool ## - Error finding connection "connection_name".
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0 Replies 3751 Views 1 likes

Alteryx Server Upgrade Guidelines - Checklist to upgrade Alteryx Server

This article outlines the general recommendations and checklists before an Alteryx Server Upgrade to help achieve a smoother upgrade
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10 Replies 11758 Views 11 likes

Error when running workflow in Gallery: generic failure: GSSAPI Error: Unspecified GSS failure (Credentials Cache Error)

User is running workflow on gallery and getting a GSSAPI error
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4 Replies 1790 Views 1 likes

Alteryx Service will not start - Error: "No suitable servers found"

Alteryx Service will not start: No suitable servers Error found in LastStartupError.txt
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4 Replies 13732 Views 17 likes

Alteryx Server and Client are Incompatible Error

Alteryx Server and Client are Incompatible Error
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1 Replies 1963 Views 4 likes