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Alteryx Server Knowledge Base

Definitive answers from Server experts.

How to Login to Robo 3T

How to Login to Robo 3T
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0 Replies 3240 Views 7 likes

Error: “Input string was not in a correct format”

This error message is coming directly from MongoDB and while very generic, it is telling us that the driver is unable to handle the data that is being sent to MongoDB.
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1 Replies 1844 Views 4 likes

Alteryx Server: Pre-Upgrade Checks

Application to be run prior to upgrading Server. Checks for common causes of upgrade failures.
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5 Replies 11043 Views 15 likes

TGAL-6502: Upgrade to 2021.4 Fails - Server/Gallery "Failed to start in a timely manner"

The Gallery process will start start after upgrade, and the Server does not start.
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0 Replies 388 Views 1 likes

Alteryx Server Upgrade Guidelines - Checklist to upgrade Alteryx Server

This article outlines the general recommendations and checklists before an Alteryx Server Upgrade to help achieve a smoother upgrade
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10 Replies 5942 Views 9 likes

How to Prepare for Atlas 4.0 Deprecation

Best Practices/Recommendations for Atlas when version 4.0 is deprecated.
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0 Replies 388 Views 3 likes

How to Install SSL for User Managed Mongo 4.0

how to configure user managed mongo with SSL and use advanced connection string
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0 Replies 401 Views 3 likes

AlteryxService is not creating a MongoDB folder after finishing the Server System Settings

AlteryxService is not creating a MongoDB after running the system settings
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0 Replies 432 Views 0 likes

How to Identify and Fix Users with Duplicate Email Addresses

Steps on how to identify and fix users with duplicate email addresses in MongoDB - Alteryx Server
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0 Replies 1371 Views 0 likes

Unable to view the users on the Admin Portal

No users are shown under the Users tab in Admin console of Alteryx Gallery
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0 Replies 337 Views 1 likes

TDCB-3776: Publishing workflow that contains MongoDB Input tool causes error

When publishing a workflow that contains a MongoDB Input tool, a validation error is thrown. However, the workflow runs successfully once on the gallery.
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0 Replies 310 Views 2 likes

How to Identify and Fix Null/Incorrect values in Users collection - MongoDB

Steps on how to find null users that will prevent the Server upgrade from completing correctly.
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0 Replies 2287 Views 3 likes

MongoDB Collection usageReports Missing SerialNumber Entry

When pulling data from the MongoDB collection, usageReports, some records are missing the SerialNumber (i.e., email address).
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Does Alteryx support TLS 1.2 within Alteryx Server?

This article details about the support of Alteryx with TLS 1.2 and the specifications related to it.
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Error: "No suitable servers found: `serverSelectionTimeoutMS` expired: [connection refused calling ismaster on 'localhost:27018']: generic server error" code: <mongodb:13053> when running backup script"

When utilizing the provided back up script in community as is (shorter version), in certain cases this can cause the service to crash if the machine's resources are not optimal. It also can have the side effect of causing the Mongo backup to take longer than normal.
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0 Replies 579 Views 1 likes

How To: Attach Server Log Files

How To: Server Cases Attach Logs
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1 Replies 7054 Views 1 likes

How to Identify and Fix Null/Incorrect values in Subscriptions collection - MongoDB

Steps on how to find null subscriptions that will prevent the Server upgrade from completing correctly.
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0 Replies 910 Views 0 likes

"Entering credentials has been disabled" Error when Publishing Workflow After Migration of MongoDB to new Machine

When migrating a MongoDB to a new machine all the relevant steps in https://help.alteryx.com/20201/server/server-host-recovery-guide (use document for your Server version) should be followed. Skipping steps can cause issue occurring later.
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How To: Downgrade Alteryx Server

How to downgrade Alteryx Server
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How To: Enable MongoDB logs in RuntimeSettings.xml

This KB outlines how to enable MongoDB logs for troubleshooting purposes
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2 Replies 4448 Views 10 likes

How to: Easily find Mongo IDs

There are occasions where it is necessary to identify the ID of a Workflow or Schedule. These are easy to find in the URL.
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0 Replies 893 Views 2 likes