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Alteryx Server Knowledge Base

Definitive answers from Server experts.
How to find Inactive Active Directory users in the Alteryx server using SIDs.
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When a new user signs in to Private Gallery using Windows Authentication and sees various missing UI elements in Gallery, such as an empty My Profile section and nulls in their names, it is because some user attributes have null values in the persistence layer's MongoDB.
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Collection owners are unable to be changed when there are users that have been removed from Active Directory.
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Users get an error when logging into Gallery from Designer. If the authentication type is built-in, the error message is "Email or Password are incorrect. Please try again.". If it's Windows Authentication, the error message is "Error during network call".
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This article details about the support of Alteryx with TLS 1.2 and the specifications related to it.
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Steps on how to identify and fix users with duplicate email addresses in MongoDB - Alteryx Server
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Workflows stay in "Queued" state or in "Running" state for a lot longer than it would normally take for them to run. If the affected workflows were run as part of schedules, subsequent runs will not occur until the previous one is complete, either with errors or successfully. Schedules get set to "Disabled" when Users are only in Active Directory Groups but not when they are added to Gallery individually in versions prior to Server 2020.4.
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