Alteryx Server Knowledge Base

Customer attempts to allocate seats of a license key to the ALS are throwing the errors: A problem was encountered or an unrecognized SSL message Unsupported or unrecognized SSL message

In this article, we are going to review how to perform a silent patch upgrade of Alteryx Server using the command-line.

A guide to Server licensing requirements, the different types of Server licenses, and when to use them.

In this article, we are going to review how to perform a silent upgrade of Alteryx Server using the command-line.

In this article, we are going to review how to perform a silent installation of Alteryx Server using the command-line.

In this article, we are going to review how to perform a silent uninstallation of Alteryx Server using the command-line.

When a new version of Java Runtime Environment (JRE) is installed on the Alteryx License Server (ALS), updates have to be made to the ALS settings.

Have you ever wondered exactly how we define cores for licensing purposes? If so, please read the following article.

Unable to start up AlteryxService. The following errors will be in the "LastStartupError.txt" error logs located by default %programdata%\Alteryx\Service 1. "Service cannot start. No valid Alteryx licenses found. Please ensure that the license file is installed correctly as an Administrator" 2. "Unable to start Queue service, insufficient license"

This is most likely caused by a licensing error or an issue that can arise from the AlteryxService shutting down unexpectedly.  It can also be due to an incorrect or expired license, or a correct license not being installed with admin rights, or in the case of Runtime-only users (this type of license has been phased out for all but a few legacy clients).

You've downloaded Alteryx and you want to activate it, but it asks you for information you don't have. What do you do now? Don't panic!  

FAQ: Alteryx Server Additional Capacity

The Alteryx License Server is an implementation of our technology partner Flexera Software’s Local License Server, and allows for the deployment of a local license server within an organizations’ internal network. This allows for a smoother and more secure deployment of Alteryx products, especially behind proxies and firewalls.