Alteryx Server Knowledge Base

Unable to start up AlteryxService. The following errors will be in the LastStartupError.txt. 1. "Service cannot start. No valid Alteryx licenses found. Please ensure that the license file is installed correctly as an Administrator" 2. "Unable to start Queue service, insufficient license"

You've downloaded Alteryx and you want to activate it, but it asks you for information you don't have. What do you do now? Don't panic!  

The  Alteryx License Server  is an implementation of our technology partner  Flexera Software ’s  Local License Server , and allows for the deployment of a local license server within an organizations’ internal network. This allows for a smoother and more secure deployment of Alteryx products, especially behind proxies and firewalls.

Server licensing and scaling is getting an update! In the past, server scaling has been handled by two separate products: the Alteryx Server Additional Node and the Alteryx Server 2 Core Add-On.  Alteryx Server Additional Node allows for horizontal scaling by licensing separate worker nodes which report to a controller, while Alteryx Server 2 Core Add-On allows for vertical scaling by enabling more computing power on the controller machine. These two separate products to scale server can cause friction for our end users, License Administrators, and IT Administrators alike as the scaling needs of the organization change. To better enable scaling, we're cleaning up our products and removing the friction with the Alteryx Server Additional Capacity product. How Does It Work? The new Alteryx Server Additional Capacity license will act as both a 'base' and an 'add-on' license. This means that during the activation process, the Alteryx Server Additional Capacity license will identify if there is already an Alteryx Server license present, if an Alteryx Server license is being activated simultaneously, or if no Alteryx Server licenses are present.  If a Server License Key (Alteryx Server, Alteryx Server Sandbox, or Alteryx Enterprise Server) is activated before or alongside the Alteryx Server Additional Capacity License Key, the Alteryx Server Additional Capacity license will act as an add-on and license two additional cores on the box. If the Alteryx Server Additional Capacity license is being activated alone, the product will act as a 'base', allowing the licensed machine to function as a worker node. How many cores does the Alteryx Server Additional Capacity license? One seat on the Additional Capacity key will license 2 cores. This applies to either scenario, whether the key is acting as a base product or as an add-on. The key will also automatically activate as many seats as needed to completely license the machine during the initial activation. What versions of Alteryx will the Alteryx Server Additional Capacity key work on? The Alteryx Server Additional Capacity key will work for versions 2019.2 or newer of Alteryx. If you are running a version older than 2019.2 and have been provided this product, reach out to the Fulfillment team (fulfillment@alteryx.com) to exchange the license key for the equivalent legacy product(s). Can I apply multiple seats on the same key or multiple unique keys of Alteryx Server Additional Capacity to the same Server? Yes! When activated, the Alteryx Server Additional Capacity product will identify how many cores are on the controller, and apply as many as needed to fully license the machine. If the number of cores available on the Alteryx Server Additional Capacity is unable to match the number of cores on a machine, the Additional Server Capacity license will activate as many seats as are available. For example, if you have an 8 core worker machine and only 2 seats on the Alteryx Server Additional Capacity key, both seats will be activated to license the device for 4 cores. Will the Alteryx Server Additional Capacity key retroactively replacing existing License Keys? We have no plans to replace the Alteryx Server Additional Node or Alteryx Server 2 Core Add-On License Keys from existing orders. However, all future orders that contain a server scaling product will be licensed with the Alteryx Server Additional Capacity product. All previously purchased server scaling products will continue to work on any version past 11.7. If you would like to upgrade to 2019.2, your previously purchased keys will have no trouble migrating. When is this product going to be available? The Alteryx Server Additional Capacity product will be launched and available for order with the release of 2019.2. Got another licensing question? Check out this community article! If your question not answered there, please reach out to the Fulfillment Team (fulfillment@alteryx.com)!

This is most likely caused by a licensing error or an issue that can arise from the AlteryxService shutting down unexpectedly .  It can also be due to an incorrect or expired license, or a correct license not being installed with admin rights, or in the case of Runtime-only users (this type of license has been phased out for all but a few legacy clients).