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Alteryx Server Knowledge Base

Definitive answers from Server experts.
Usually, this happens when restarting the AlteryxService after a version upgrade: The scheduled workflows all show as Queued, but none are actually Running. The service logs show the following ERROR message multiple times: 500 Server Error Key fields must be a WString: AS_Schedules__ID
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When a new user signs in to Private Gallery using Windows Authentication and sees various missing UI elements in Gallery, such as an empty My Profile section and nulls in their names, it is because some user attributes have null values in the persistence layer's MongoDB.
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Configuring Alteryx Server with a Load Balancer (or Reverse Proxy)
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Metainfo of the workflow displays in the Gallery is only updated once. Subsequent changes of the Description in the Designer do not update it.
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Application to be run prior to upgrading Server. Checks for common causes of upgrade failures.
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Collection owners are unable to be changed when there are users that have been removed from Active Directory.
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This article outlines the general recommendations and checklists before an Alteryx Server Upgrade to help achieve a smoother upgrade
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An access denied error is thrown when expanding the results of a manual job run by a different user or a scheduled job that has not been shared with that user through a collection.
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This article explains why you are getting the error on the Gallery and how to resolve it
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This is a cosmetic issue happening only on Alteryx Server 2021.3
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The following error is thrown when attempting to publish workflows to the gallery: Tool - 1: Unable to create temp directory lock file: "D:ProgramData\Alteryx\Service\Staging\....\__StageTemp\Engine....~.lock". Error: Access is denied. (5)
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Unable to start up AlteryxService. The following errors will be in the "LastStartupError.txt" error logs located by default %programdata%\Alteryx\Service 1. "Service cannot start. No valid Alteryx licenses found. Please ensure that the license file is installed correctly as an Administrator" 2. "Unable to start Queue service, insufficient license"
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Troubleshooting "Unable to translate Alias" with Gallery Data Connections
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Users get an error when logging into Gallery from Designer. If the authentication type is built-in, the error message is "Email or Password are incorrect. Please try again.". If it's Windows Authentication, the error message is "Error during network call".
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This article details about the support of Alteryx with TLS 1.2 and the specifications related to it.
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This article explains why few of the gallery users are unable to authenticate into Gallery and its resolution.
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Error: "This workflow requires a higher version of Alteryx" when saving a workflow to the Gallery. Is it possible to publish workflows from a newer version of Designer to an older version of Server?
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Scheduling a workflow, application, or package on your company's Gallery allows you to automate a process at a given frequency, date, and/or time. Because your asset is running on a server machine, it will not matter if your computer is connected to a network, or even turned on. In this article, we will describe how to schedule a workflow on a private Gallery. 
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