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Support

Customers, you may see a new button for Case Portal below. If so, please check it out. You can view and open cases here! Please note that case history will only go back to January 1, 2018. Also note this is intended for use with your licensed email address (usually your business email).

Welcome to Alteryx Customer Support

At Alteryx, ensuring that customers have a great experience is our top priority. When it comes to matters of support, we?ve got you covered.


To contact Customer Support, please sign in with your business email address to see the available support options for your account. It may take a few moments for all options to be presented to newly-licensed customers.


Answers at Your Fingertips

The Alteryx Community is a fantastic resource where you can quickly get answers to your questions, review documentation, and enjoy free training. In many cases, the answers to your questions may already exist in the community and are easy to find with a quick search.


Additional Resources


Supported Issues

Didn't find what you were looking for on the Community or other online resources? Our Customer Support Engineers are available to assist licensed customers with supported issue types including:

  • Installation Questions
  • Tool Configuration Questions
  • How-to Questions
  • Unexpected Product Behavior
  • Resource Guidance