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Support

Upgrade Alteryx Designer in 10 Steps

Debating whether or not to upgrade to the latest version of Alteryx Designer?

LEARN MORE

We are aware of an issue impacting some customers who have a proxy environment and use the Salesforce connectors and/or the Download tool in Alteryx Designer & Server version 2019.2. We are investigating the cause of the issue and potential fixes with priority and ask that you contact support for further details and guidance.

Welcome to Alteryx Customer Support

At Alteryx, ensuring that customers have a great experience is our top priority. When it comes to matters of support, we've got you covered.


To contact Customer Support, please sign in with your business email address to see the available support options for your account. It may take a few moments for all options to be presented to newly-licensed customers.


Answers at Your Fingertips

The Alteryx Community is a fantastic resource where you can quickly get answers to your questions, review documentation, and enjoy free training. In many cases, the answers to your questions may already exist in the community and are easy to find with a quick search.


Additional Resources


Supported Issues

Didn't find what you were looking for on the Community or other online resources? Our Customer Support Engineers are available to assist licensed customers with supported issue types including:

  • Installation Questions
  • Tool Configuration Questions
  • How-to Questions
  • Unexpected Product Behavior
  • Resource Guidance