Alteryx Server Knowledge Base

Definitive answers from Server experts.
This article shows you how to generate a new Admin API Access Key and Secret
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This error message is coming directly from MongoDB and while very generic, it is telling us that the driver is unable to handle the data that is being sent to MongoDB.
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Publishing workflows to Alteryx Gallery that use AMP Engine appear stuck in the Workflow Results as Queued
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Alteryx Server and Client are Incompatible Error
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This article shares the defect on sorting schedules in Alteryx Gallery - which is currently not possible in the "Schedules" page of Alteryx Gallery
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Server/Gallery/Scheduler – Requested Information for expedited case resolution
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This is a step by step of how to get the history of a scheduled workflow using Designer
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When pulling data from the MongoDB collection, usageReports, some records are missing the SerialNumber (i.e., email address).
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This article includes details on using OpenSSL to create a Certificate Signing Request (CSR) to send to a Certificate Authority (CA), generating a self-signed certificate, installing the certificate, and configuring Alteryx Server to use the certificate.
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Usually, this happens when restarting the AlteryxService after a version upgrade: The scheduled workflows all show as Queued, but none are actually Running. The service logs show the following ERROR message multiple times: 500 Server Error Key fields must be a WString: AS_Schedules__ID
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How to find Inactive Active Directory users in the Alteryx server using SIDs.
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When a new user signs in to Private Gallery using Windows Authentication and sees various missing UI elements in Gallery, such as an empty My Profile section and nulls in their names, it is because some user attributes have null values in the persistence layer's MongoDB.
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Configuring Alteryx Server with a Load Balancer (or Reverse Proxy)
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Metainfo of the workflow displays in the Gallery is only updated once. Subsequent changes of the Description in the Designer do not update it.
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This article shares the defect around using a PDF filename with a hashtag onto the Image Template tool within Alteryx Designer.
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Application to be run prior to upgrading Server. Checks for common causes of upgrade failures.
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Collection owners are unable to be changed when there are users that have been removed from Active Directory.
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This article outlines the general recommendations and checklists before an Alteryx Server Upgrade to help achieve a smoother upgrade
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An access denied error is thrown when expanding the results of a manual job run by a different user or a scheduled job that has not been shared with that user through a collection.
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