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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Users unable to see Collections in Gallery

ChristopherT
Alteryx
Alteryx
Created

‎04-01-2020 02:51 PM - edited ‎07-13-2021 11:37 AM

Environment Details


Users and Admins are unable to see Collections in Gallery. No errors are visible in Gallery.
 
  • Alteryx Server
    • Version 2019.3
  • Alteryx Gallery
    • Version 2019.3


Cause


The following Active Directory domain controller error was obtained from the Gallery logs:
 

Unable to obtain DNS hostname of Active Directory domain controller with ntdsa object name

For more information on logging and where to find them view this article for more details.

Resolution


1. Search Gallery logs to confirm errors pertaining to Active Directory Domain Controller. See Cause for the error.

2. Rebooting the Server, at a time that is safe and convenient, has been known to resolve the issue as after a reboot the Server will attach itself to a new Domain Controller.

3. If rebooting doesn't resolve the issue, identify the Domain Controller using these steps:
 
  1. Run Command prompt as a user that is a Domain Admin (Right Click - Run As A different User)
  2. Use the following command to find the domain controller for the domain: nltest /dsgetdc:<domain_name>

4. Because this is related to the internal network that the Server is on this may require more steps with your IT staff to resolve, however, you will have the information needed for the IT team to investigate further.

 

Additional Information