on 06-24-2020 07:34 PM - edited on 04-25-2023 08:43 AM by cassidyclemmer
When installing a Python-based YXI connector in a proxy server or restricted network environment, the installation of the tool may fail. The error will vary, but an example of an error may be:
An error occurred during installation.
ERROR: No matching distribution found for azure-common==1.1.14 (from -requirements.txt (line1))
The installation process reaches out through the network to download the required Python packages. Proxies and other network configurations sometimes block these downloads, causing the installation to fail.
Confirm that your Designer/Server version is compatible with the version of the tool that you are attempting to install. The compatible versions are outlined in the release notes for that specific tool in our Community Gallery. Once you have confirmed that you are attempting to install a compatible tool version, please reach out to Alteryx Support to obtain a copy of the tool folders to bypass the installation error.
When opening the Support case, make sure to include the following: