Alteryx Designer Desktop Knowledge Base

londonhanson · ‎04-12-2022

Issue: Blank Product Downloads Section or Version not Shown in the Downloads and Licenses Page

When navigating to licenses.alteryx.com , either the correct version is not listed, or there are no products available for download on the "Downloads and Licenses" page, like below:

image.png

Rather than listing products for download, the following message is included:

No products are available for download at this time. Please check again later.

Alteryx Analytics Hub
Alteryx Connect
Alteryx Designer
Alteryx Intelligence Suite
Alteryx License Server
Alteryx Promote
Alteryx Server
Data Packages
Drivers
Starter Kits

Cause

The address of the account needs to be resaved or is associated with multiple accounts.

Diagnosis

If you are unable to see the correct version or see a dropdown menu above the "Announcements" section like the image below, proceed to Solution B. If you do not see a dropdown, continue to Solution A.

image.png

Resolution

Solution A

While logged into my.alteryx.com/licensing, hover over your name and select 'profile'.
Once the profile screen appears, please update your address.
Click 'Save'.
Log out and log back in.

The downloads should be visible upon logging in.

Solution B

Click the dropdown menu above the "Announcements" section.
Select the second account listed in the dropdown.
Refresh the page.
If the downloads are not visible after this, try logging out and logging back in.

Solution C

Navigate to my.alteryx.com/licensing, hover over your name and select 'profile'.
Once the profile screen appears, check the country listed under the Contact Info section.
If the country is set to 'Afghanistan' and this is not your country, change the dropdown selection to your country.
Click 'Save'.
Log out and log back in.