community Alteryx IO Alteryx.com
alteryx Community
Search
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Close
Free Trial

Alteryx Designer Desktop Knowledge Base

Definitive answers from Designer Desktop experts.

How To Get a List of Files in a Certain Folder for Support Troubleshooting

helpfultoaster
Alteryx
Alteryx
Created

on ‎12-30-2021 05:26 PM - edited on ‎12-30-2021 05:26 PM by

How To Get a List of Files in a Certain Folder for Support Troubleshooting


For troubleshooting installation issues, it is helpful for Support to know which files were installed.
 

Prerequisites

 
  • Alteryx Designer (All Versions)
 

Procedure

 
  1. Download and open the GetFilesList.yxmd Workflow (below)
  2. Enter the path for your troubleshooting need based on the Common Use Cases below into the Text Input Tool
    1. For more than one path, enter one per row in the first column of the Text Input Tool.
  3. Send Support the output file %Temp%\FilesList.xlsx
 

Common Use Cases

Troubleshooting Python Tool Issues

For troubleshooting issues with the Python Tool, support will be most interested in the contents of these folders:

For Designer versions 2021.1 and above: 
//Admin
C:/Program Files/Alteryx/bin/Miniconda3/envs/DesignerBaseTools_vEnv/Scripts

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/bin/Miniconda3/envs/DesignerBaseTools_vEnv/Scripts

For Designer version 2019.3 to 2020.4: 
//Admin
C:/Program Files/Alteryx/bin/Miniconda3/envs/JupyterTool_vEnv/Scripts

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/bin/Miniconda3/envs/JupyterTool_vEnv/Scripts

For Designer versions below 2019.3: 
//Admin
C:/Program Files/Alteryx/bin/Miniconda3/envs/PythonTool_vEnv/Scripts

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/bin/Miniconda3/envs/PythonTool_vEnv/Scripts
 

Troubleshooting Alteryx Connector Tools

For troubleshooting issues with the Connectors, support will be most interested in the contents of these folders: 
C:/ProgramData/Alteryx/Tools
C:/Users/your_username/AppData/Roaming/Alteryx/Tools

Troubleshooting Alteryx Predictive Tools

For troubleshooting issues with the Connectors, support will be most interested in the contents of these folders: 
//Admin
C:/Program Files/Alteryx/R-4.0.5

//Non-Admin
C:/Users/your_username/AppData/Local/Alteryx/R-4.0.5


Additional Resources

Attachments
GetFilesList.yxmd
Labels:
Labels