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Make the Flexnet license portal useful

The  license management site needs major work.


On the View Licenses page it shows all licenses going back several years. A basic need is to show only licenses which haven't expired, but that is not an option.You cannot even sort on the expiration column while you can sort on most others columns.


The most simple need is to see a list of my current active license users - but I do't see a way to do that.


I tried an "Advanced Search" and chose  expiration date after 2019-10-29 and none of my licenses which expire in 2020 appear - I get a blank list.


Similarly on the administer machines page you cannot filter to hide expired licenses or even on the licenses column (which doesn't sort either).


The help link on the page doesn't bring you to help specific to that page but the general activation help front page. After several clicks I found this page:


But  the help is incomplete (doesn't list Machine types or the difference between Active and Inactive)


Also, there is no export capability - copy and pasting into Excel is a formatting headache as it brings in check-boxes.


Lots of room for improvement here.





P.S. I understand that work is being done on this, but an ETA would be greatly appreciated.


5 - Atom

I am also experiencing the same frustrations. I need a quick and simple way to see all activated seats and be able to customize the view with the information i need which is primarily user email, activation date and license number. Currently this is spread across various pages and requires many clicks to put the puzzle together.


Being alos able to eliminate old license numbers and the associated users linked to them would reduce the clutter. 

An additonal idea would be to allow the possibility to move seats between license numbers but i guess this is more linked to how licenses are granted to start with. In any case if there is a way to allow this it would also bring flexibility to license admins to be more efficient in managing the license usage across the organisation


I also experience really slow charging times when moving between pages and this has been the case the 50 plus times i have used the portal.




8 - Asteroid

Has anyone created a solution to pull this data out in an automated fashion? C/P is not sustainable and we're really looking to capture daily info to not only get an understanding of current license users, but also use the "Last Modified" date to understand the power users in the foot print. 

5 - Atom

In my organisation we had to create a web scrapping solution programmed in Python to do this automatically at specific intervals in time and send an email to a specific group of people. This can then be scheduled. It avoids having a person do this every day. 

13 - Pulsar
13 - Pulsar

Hey @Robert_Blackey 


Some of these features are now possible, although I do still agree there are more improvements that can be made and the licensing portal is SLOW, but I do understand that a lot of this is out of Alteryx's hands!


From your list of requests it seems like:


These are COMPLETE

  • You can sort in view licenses (takes a few seconds)
  • Advanced search and filtering by date does work. It takes some time to load and would be easier if you could filter directly from the header.



  • In administer machines you can filter on Active or Inactive (however, this doesn't seem to be the same as expired)
  • The help link does indeed take you to general license help, but I think this is okay
  • Export licenses - this would be a great improvement
9 - Comet


  • Export licenses - this would be a great improvement


I see this less as a "great improvement" and more as a "must have"


I currently have nearly 200 machines and 80 licenses.


There doesn't appear to be any way to remove machines that are no longer licensed? In fact many of those machines no longer even exist since they were Windows 7 images. So where my list should have a maximum of 80 items I care about it still has 195.


Even if it was only 80 it would still take me most of the day+ that it currently does to do a license recertification.

Status changed to: Implemented

Updates to the license portal were released earlier this year! Much friendlier format, bulk operations, and more 😁 Check it out!

9 - Comet

The new portal is a significant improvement, thank you.


A couple of issues that I'm still seeing...


1. Speed - the new Portal is generally more responsive than the old one but still very slow. It seems like it makes fresh queries to the backend database with pretty much any activity?


2. Bug in the User export - there appears to be a bug in the export from the Users view (all details) which means that the Designer license key and other details are missing from a consistent but seemingly random set of users. This has been reported to the Alteryx support team. Note that the export from the License view contains the missing information, so if you want a list of licensed users only then that is the view to use. If you want a list of registered users (including currently unlicensed) then you need to use the Users view export to get all of the users but you will also need the License view export to get a correct list of users with assigned keys. This only impacts a few of our users <5 of ~100 seats. I suspect a missing / corrupt foreign key for some records.

9 - Comet



>> You cannot revoke an old license and assign a new one.


I'm not sure why you think you would be able to do this since the licensing model is that the license is activated from the host machine?


Also I'm intrigued by how often you would need to do this? The license keys that we have do not change on renewal (unlike for some other vendor's we have to support) so that I have never found a situation where I have needed to change a host/user's license key. Can you expand on the use case?


What I dearly would like is for the license registration process to actually validate the email address supplied. This would significantly reduce the issues we have with internal license re-certification where we are often unable to link license records back to our internal user dictionary due to mis-typed email addresses.


>>Export is broken


I set out my experience with export in my earlier comment. I'd be interested to know if you have found other issues and exactly what they are.