Alteryx Promote Knowledge Base

Definitive answers from Promote experts.
Use these instructions to replace an expired credential that causes errors such as unauthorized: Could not find robot with username.
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An overview of user management in Promote. 
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If you have a model that takes longer than 10 seconds to return results, by default Promote will time out your model API query. If you would like Promote to wait longer than 10 seconds before timing out, you can adjust this timeout setting with an environmental variable called PREDICTION_TIMEOUT. 
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One of the most important features of Promote is its ability to return near-real-time predictions from deployed models. Here is a list of frequently asked questions relating to Promote prediction requests.
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Promote is data science model hosting and management software that allows its users to seamlessly deploy their data science models as highly available microservices that return near-real-time predictions by leveraging REST APIs. In this article, we provide an overview of Promote’s technical requirements and architecture.
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When making a call to a Promote model, the input data used to make a prediction is sent in a JSON format. When working with an R model, prior to reaching the model.predict() function, the JSON string that was sent to your model is converted to an R format (either an R dataframe or an R list). By default, this conversion is performed with the fromJSON() function in the jsonlite R package.
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If you’ve never heard of Docker, or aren’t particularly familiar with it, you are probably wondering “what’s the deal with Docker?”
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This article provides an overview of the administrative options in Promote (excluding user management, which can be found here).
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Welcome to the Supporting Promote series. In this series, we will tackle some common issues and questions, and provide best practices for troubleshooting your Promote instance.
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This article outlines the process of restoring the Promote PostgreSQL database from a backup. For instructions on creating a backup, please see How To: Create a Promote PostgreSQL Database Backup. Use these steps only if there is no data in your database.
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Promote uses a PostgreSQL database. This article explains how to create a backup of a Promoteinstance's database. Backing up your Promote database can save you time and headaches in the event of a system failure.
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Although the Admin page indicates that there are models deployed to the Promote instance, the models are not appearing in the Promote UI home page.
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Models deployed to Promote can be queried through a couple of different ways, one of them being a standard REST API post request. Querying a model consists of sending in the predictor variables to the model, allowing the model to process the data and make predictions. After the prediction is made from the model, the return is the score based on the predictor variables entered.
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This article will review the main factors that influence system performance and provide guidance on sizing for an initial deployment.
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This article describes why sometimes the Promote System Overview page doesn't show all machines in the cluster and how to resolve it.
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Welcome to part 2 of the Supporting Promote series. In this series, we will tackle some common issues and questions, and provide best practices for troubleshooting. In this article, we will be investigating one common "Promote Service Down" scenario - when the promote_logspout and promote_logstash services are down.  You can follow these same steps to start troubleshooting other downed services.
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Welcome to part 4 of the Supporting Promote series. In this series, we will tackle some common issues and questions, and provide best practices for troubleshooting. This article will demonstrate backing up and restoring your Promote PostgreSQL database.
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Welcome to part 3 of the Supporting Promote series. In this series, we will tackle some common issues and questions, and provide best practices for troubleshooting. This article will step through the process of restoring the Promote web app.
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Some Promote customers have run into an  issue  where the status of the predictive model will flicker between online and offline continuously on the Promote UI page. This article discusses the cause of the issue, as well as how to resolve it.
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  This article outlines the step-by-step procedure for enabling a set of backup nodes as a production cluster. This article does not describe how to capture the backup clones.  Typically, these backup clones should come from a snapshot. The specific process for capturing these clones will depend on your deployment's infastructure. 
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Platform Product: Promote Issues – Working with Alteryx Customer Support Engineers (CSEs) (for use by CSEs and Alteryx Customers)   To EXPEDITE the resolution of your case, please include the below information.   Promote - Requested Information *** Suggestion: copy/paste the questions below and email the supporting documentation to support@alteryx.com   1. Detailed description of the Issue 2. Alteryx Version   Promote – Requested Information (Detailed Instructions):   1.  Detailed Description of the Issue – What issues are you having?  Has it worked in the past?  When did the issue start?  Are all users affected or just some?  What are the steps to reproduce your issue?  What have you tried to resolve the issue?  Have you searched the Alteryx Community ?     2.  Screenshot of Alteryx Version– Our CSEs need to know the precise version of Alteryx so we can replicate any issues.    For Promote:     If problem involves Alteryx Designer (Scoring or Deploy tools), please provide version too. In Designer, on your desktop or Server, click Help >> About and provide a screenshot.  The screenshot will include whether it is Server or Designer.  In addition, whether it is “Running Elevated” Admin vs. Non-Admin.         Suggested links:   Promote Part 1 Promote Part 2 Promote Part 3
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