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Alteryx Promote Knowledge Base

Definitive answers from Promote experts.

Promote Error: Could Not Find Robot With Username

EricWe
Alteryx
Alteryx
Created

Environment Details


Unauthorized errors occur at the Linux command line when trying to start the Promote application with expired credentials stored in the quay_creds.env file.

Alteryx Promote 
  • All releases 


Cause


This issue is caused by expired credentials in the quay_creds.env file. 

Resolution


Use these instructions to replace the expired credentials on all nodes.

1. On the master node, run:
    promote.stop
    
2. Run the command below. The company id is going to look like yhat+company_isdfih. Remove curly braces.
    docker login -u="{company id}" -p="{SECRET_TOKEN}" quay.io
    
3. Edit the quay_creds.env to update the token located in /etc/init/env/. The command may look like:   
    cd /etc/init/env/
    sudo cat quay_creds.env
    
4. Repeat steps 2 and 3 on the remaining nodes.

5. On master node, run: 
    promote.start