ALTERYX INSPIRE | Join us this May for for a multi-day virtual analytics + data science experience like no other! Register Now
The Alteryx Community will be temporarily unavailable for a time due to scheduled maintenance on Thursday, April 22nd. Please plan accordingly.
Alteryx Promote Knowledge Base
Definitive answers from Promote experts.Promote Error: Could Not Find Robot With Username
Created
on - edited on by
TessaS
Environment Details
Unauthorized errors occur at the Linux command line when trying to start the Promote application with expired credentials stored in the quay_creds.env file.
Alteryx Promote
- All releases
Cause
This issue is caused by expired credentials in the quay_creds.env file.
Resolution
Use these instructions to replace the expired credentials on all nodes.
1. On the master node, run:
promote.stop
2. Run the command below. The company id is going to look like yhat+company_isdfih. Remove curly braces.
docker login -u="{company id}" -p="{SECRET_TOKEN}" quay.io
3. Edit the quay_creds.env to update the token located in /etc/init/env/. The command may look like:
cd /etc/init/env/
sudo cat quay_creds.env
4. Repeat steps 2 and 3 on the remaining nodes.
5. On master node, run:
promote.start
