Alteryx Promote Knowledge Base

Definitive answers from Promote experts.
One of the most important features of Promote is its ability to return near-real-time predictions from deployed models. Here is a list of frequently asked questions relating to Promote prediction requests.
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Did you know that you can use Promote to query a database (or include a database query in your Promote model)? 
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Keras is an open-source neural network API library, written in Python designed to run on top of TensorFlow, CNTK, or Theano. In this article, we demonstrate how to deploy a Keras model to Promote.
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Often, when deploying a model up to Promote, the model requires certain dependencies to run. These dependencies can be certain functions, files, etc. If your model requires them, you’ll need to create a promote.sh, which contains commands to import these dependencies.
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Troubleshooting steps for missing model logs.
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Some Promote customers have run into an  issue  where the status of the predictive model will flicker between online and offline continuously on the Promote UI page. This article discusses the cause of the issue, as well as how to resolve it.
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Platform Product: Promote Issues – Working with Alteryx Customer Support Engineers (CSEs) (for use by CSEs and Alteryx Customers)   To EXPEDITE the resolution of your case, please include the below information.   Promote - Requested Information *** Suggestion: copy/paste the questions below and email the supporting documentation to support@alteryx.com   1. Detailed description of the Issue 2. Alteryx Version   Promote – Requested Information (Detailed Instructions):   1.  Detailed Description of the Issue – What issues are you having?  Has it worked in the past?  When did the issue start?  Are all users affected or just some?  What are the steps to reproduce your issue?  What have you tried to resolve the issue?  Have you searched the Alteryx Community ?     2.  Screenshot of Alteryx Version– Our CSEs need to know the precise version of Alteryx so we can replicate any issues.    For Promote:     If problem involves Alteryx Designer (Scoring or Deploy tools), please provide version too. In Designer, on your desktop or Server, click Help >> About and provide a screenshot.  The screenshot will include whether it is Server or Designer.  In addition, whether it is “Running Elevated” Admin vs. Non-Admin.         Suggested links:   Promote Part 1 Promote Part 2 Promote Part 3
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