This site uses different types of cookies, including analytics and functional cookies (its own and from other sites). To change your cookie settings or find out more, click here. If you continue browsing our website, you accept these cookies.
Promote uses the application NGINX as a load balancer. In Promote, NGINX is configured to require TLS (Transport Layer Security) or SSL (Secure Sockets Layer) certificates. This article goes through the step by step process of using your own TLS/SSL certificate during installation or updating your TLS/SSL certificates after installation.
Platform Product: Promote Issues – Working with Alteryx Customer Support Engineers (CSEs) (for use by CSEs and Alteryx Customers)
To EXPEDITE the resolution of your case, please include the below information.
Promote - Requested Information
*** Suggestion: copy/paste the questions below and email the supporting documentation to email@example.com
1. Detailed description of the Issue
2. Alteryx Version
Promote – Requested Information (Detailed Instructions):
1. Detailed Description of the Issue – What issues are you having? Has it worked in the past? When did the issue start? Are all users affected or just some? What are the steps to reproduce your issue? What have you tried to resolve the issue? Have you searched the Alteryx Community ?
2. Screenshot of Alteryx Version– Our CSEs need to know the precise version of Alteryx so we can replicate any issues.
If problem involves Alteryx Designer (Scoring or Deploy tools), please provide version too. In Designer, on your desktop or Server, click Help >> About and provide a screenshot.
The screenshot will include whether it is Server or Designer. In addition, whether it is “Running Elevated” Admin vs. Non-Admin.
Promote Part 1
Promote Part 2
Promote Part 3