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Promote – Requested Information (Detailed Instructions):
1. Detailed Description of the Issue – What issues are you having? Has it worked in the past? When did the issue start? Are all users affected or just some? What are the steps to reproduce your issue? What have you tried to resolve the issue? Have you searched the Alteryx Community?
2. Screenshot of Alteryx Version– Our CSEs need to know the precise version of Alteryx so we can replicate any issues.
If problem involves Alteryx Designer (Scoring or Deploy tools), please provide version too. In Designer, on your desktop or Server, click Help >> About and provide a screenshot.
The screenshot will include whether it is Server or Designer. In addition, whether it is “Running Elevated” Admin vs. Non-Admin.