This site uses different types of cookies, including analytics and functional cookies (its own and from other sites). To change your cookie settings or find out more, click here. If you continue browsing our website, you accept these cookies.

Learn more
I AGREE
community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Alteryx Promote Knowledge Base

Definitive answers from Promote experts.

Troubleshooting Missing Models on the Promote UI Home Page

JohnPo
Alteryx
Alteryx
Created on

‎02-07-2019 10:48 AM

Issue 

 

Although the Admin page indicates that there are models deployed to the Promote instance, the models are not appearing in the Promote UI home page.  

 

Environment

 

  • Alteryx Promote ≥ 2018.2.1

 

Cause

 

There was an issue with your web browser cache, causing an incomplete view of the Promote UI home page to load.

 

Solution

 

  1. Clear your browser's cache for the Promote UI site address. 
    1. Follow the steps provided for your browser here.
  2. If following the steps to clear the cache for your browser does not resolve the issue, please open a support ticket using the Case Portal.
Labels: