Logon Failure: unknown user name or bad password

Question

Hi everyone!

We have a private studio on our company’s Gallery, and when any user tries to run any workflow, he receives the same error:

The credentials for DB connections remains the same. We also tried changing the password for Gallery’s users. Nothing helped.

Have you seem something like this?

Thank you very much!

Tams_Boticario · Answer

Hi @santak I just had this same problem on my Alteryx Server, and the issue was that the machine logged user that the Server was installed and running, updated the password and forgot to change it on the Alteryx Server configuration pannel. After he updated the password on the Server the problem was resolved! Hope this helps you!

santak_das · Answer

Any resolution ?
I am facing the same problem however, we are not using Alteryx Server rather an Alteryx Scheduler.

amasuda · Answer

@patrick_mcauliffe

No, no changes were made. I also asked for our company's support team to open a ticket to Alteryx. If I get any news I'll share it here.