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Actually, our Windows and Gallery users are not sync: they even have different passwords. But I don’t believe that this is the problem, because we have been using the Gallery this way for over an year until yesterday, when this error first occurred.
Hi @santak I just had this same problem on my Alteryx Server, and the issue was that the machine logged user that the Server was installed and running, updated the password and forgot to change it on the Alteryx Server configuration pannel. After he updated the password on the Server the problem was resolved! Hope this helps you!