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Download Tool "Error transferring data: Couldn't connect to server"

robertlenius
7 - Meteor

Hello everyone,

 

Hoping someone here may be able to shine some light on an issue were facing.

 

Problem

We're using the download tool for sending an XML request to a website and then retrieving the output. It works as expected locally in Alteryx Designer, however on Alteryx Server we receive "Error transferring data: Couldn't connect to server". I searched the forums for this topic already, but couldn't find anything describing the scenario where it works locally but not on server.

 

Remedies Tried

We've opened up the firewall between our server and this site, and in fact on the machine hosting our Alteryx server environment we are able to ping/reach the URL in question.

 

More Information

The only settings we've changed in our download tool is the URL and the Payload which is an XML string built by a formula tool.

10 REPLIES 10
Yashaswinip
5 - Atom

I am trying to configure the FTP connection in Alteryx, it was giving me the error as below "

Download (1) Error transferring data: Couldn't resolve host name for sftp://" Please help me on the same

"