Can't find folder from a shared drive

Question

I am trying to access a shared drive but it keeps saying the folder cannot be found. I have access to R/W/X on the drive and the workflow is not being run as a different user. Any ideas on what could be causing this would be greatly appreciated.

Thanks

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timbrady12345 · Answer

Thank you for these ideas. I'll try these and see if any of them work

timbrady12345 · Answer

How can I check if the server has access to the drive? I have admin access to my Alteryx Server, do I need to add the drive as a connection of some sort?

Raj · Answer

@timbrady12345 
please first check with all the permissions to shared drive and Alteryx server

If you're encountering difficulties accessing a shared drive in Alteryx despite having the correct permissions and the workflow not running as a different user, consider these troubleshooting steps:

Check UNC Path Format: Verify that you're using the correct UNC path format (\server\share) to access the shared drive, without typos.

Review Firewall and Antivirus Settings: Check firewall and antivirus settings to ensure they're not blocking access to the shared drive. Temporarily disable them to test.

Verify Drive Mapping: Ensure mapped network drives are correct and haven't expired, as disconnected mappings can cause access issues.

Confirm Domain or Workgroup Settings: Check domain/workgroup settings to ensure your computer is properly joined, as incorrect settings can hinder access.

Check Credential Manager: Review the Windows Credential Manager for correct and up-to-date credentials associated with accessing the shared drive.

Review Network Permissions: Confirm network-level permissions with your network administrator to ensure access rights are appropriately configured.

Restart Alteryx and Computer: Sometimes, a simple restart of Alteryx or your computer can resolve temporary network issues or conflicts.
hope this help you.