Error: AlteryxService_RetrieveSecureData failed

[shawnmacnova21]

Hello! 

We are trying to use Tableau Output Tool v1.1.1 on the server as we are not up to speed on DCM.

https://community.alteryx.com/t5/Community-Gallery/Tableau-Tools/ta-p/877902

After some 'Failed to sign into Tableau' errors I am using a Personal Access Token.

Which works on my PC's Designer, but not on the server. 

Logging into the Worker with my Admin account, I tried to run on Designer there, but access was denied (different user? but token saved?)

Now I setup the workflow to use my credentials and I get a whole new error: AlteryxService_RetrieveSecureData failed 

The worker Run As account has access to tableau

Any help would be appreciated

[SrikanthRao]

Resolution

Correcting the error will be based on how the Credential was applied to the workflow:

• Directly added Credential - resave the workflow and re-enter the Credential
• Shared Gallery Credential - delete and re-add the Gallery Credential, then re-save the workflow and select the new Shared Credential
  
  Please refer to the following article: https://knowledge.alteryx.com/index/s/article/Alteryx-workflows-have-been-failing-with-AlteryxServic...