Alteryx Server Set up failure - 'Gallery Service failed to start in a timely fashion'

Question

Hi Alteryx Community,

I'm struggling to finish the install of Alteryx Server at my organisation.

We have followed all of the setup steps within the Alteryx System settings but on launching the Windows Server virtual machine, we receive an error stating that the 'Gallery Service failed to start in a timely fashion'.

We've extended the timeout settings for services on the Server to 5 minutes but still receiving the error.

Has anyone got any advice? Pulling my hair out currently.

Thanks,

Ciaran

bodoos · Answer

Our issue has been solved by the support via rechoosing the DB folder to any other folder

bodoos · Answer

Hi CiaranA,

We're facing exactly the same issue, could you please share what managed to help out?

Thank you

Samuel_To · Answer

Hi @CiaranA

First of all, double check the setting of the Regedit first.

* Go to Start > Run > and type regedit
* Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
* With the control folder selected, right click in the pane on the right and select new DWORD Value
* Name the new DWORD: ServicesPipeTimeout
* Right-click ServicesPipeTimeout, and then click Modify
* Click Decimal, type '180000', and then click OK
* Restart the computer

If it doesn't work, try the following steps.

Stop all of the alteryx services first.

Start the services in the following sequence

1. MongoDB service ( if you are using standalone MongoDB)

2. Then, start the controller node.

3. Finally, start the gallery node and worker nodes.

Also, you can try to ping the controller/mongodb from the gallery server to make sure there is no firewall blocked.

Hope can help.

Best Regards,

Samuel To