Alteryx Gallery Server Error

[arjundelara]

Hi All,

We're encountering an issue on the Alteryx Gallery Server. In Local Designer and Alteryx-Admin Server Designer PDF input tool does not have any error when running. But if we save the workflow with PDF input tool there's an error. See the image below. In Local and In Admin Designer we did not encounter this error message only on the Alteryx Gallery Server.

 

Thank you!

[BrandonB]

Do you have a Run-As user established? When the server is executing the workflow it is trying to reference the R package from the perspective of either the system account if no Run As User is established, or as the Run As User which may not have access to the directory. 

The normal process on a private gallery:

First run an R box using the command .libPaths(), this will output the paths where Alteryx searches for the R packages.

Then install the package using one of the routes in the command output.

Note: If there is still an error after this, go to the install route, then to the package recently installed, and open NAMESPACE file, after this, check that all the packages imported by the NAMESPACE file are installed, if any of them isn't, install using the same directory you used for the first package install.

Also note that, the App must be running on unrestricted mode in the gallery.