Python Plotly Error - WebGL is not supported by your browser

[alex_Intellese]

Hello guys im trying to plot a 3d surface graph with the python tool, 

Please help me trouble shoot why? is it a graphics card issue?

[RishiK]

This might be a rendering engine issue as per https://stackoverflow.com/questions/61241340/plotly-error-webgl-is-not-supported-by-your-browser

What version of Alteryx are you using. I ran this in 20.4 and didnt have an issue.

[alex_Intellese]

im running 2020.4.5 12471

After some research it might be a hardware graphics card issue, still trouble shooting. 

Is there a way to view some type of log file in Alteryx? is there documentation on how alteryx uses a brower extension in the python module?

[RishiK]

@alex_Intellese you can access the logging in Alteryx Designer, have a look at this link on how:

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Alteryx-Log-for-Designer/td-p/485841