Weird Server Reply error message

[wwatson]

Today we had some Scheduled workflows fail on Alteryx Server with the error Weird Server Reply.

It looks like this happened for workflows that had email outputs, either with output tools or event triggered emails (on completion or error).

The issue seems to be occurring sporadically.

Has anyone seen this error before and can explain what might cause it?

 Output tool email

 Event triggered email

[wwatson]

Also getting the error when running the WF in designer.

[wwatson · Accepted solution]

The issue was with the SMTP mail server rather than Alteryx.

The error message could have been more helpful though.

[ahep]

How did you troubleshoot this? What were your steps to resolve the issue?

[hlam]

We are experiencing the same thing both on Alteryx Designer and Alteryx Server. 

We have email event "After Run" set up for all our flows. Most of the flows have no problem except this particular flow runs more than 1 hour is experiencing this "Weird Server Reply" error. If I put some of tools in a container and disable the container to cause the flow finish, say 20 minutes, then the problem goes away. It seems to relate to how long the flow runs. 

Also, if I add an email tool at the end of the flow, then the email tool experience the "Weird Server Reply" error but the "After Run" email event gets executed without error. So, it seems the first email action takes the hit, then, subsequent email action gets run ok. I can do this as a workaround, at least I will get the "After Run" email. 

Any idea how to fix this?

[dataexplorer1]

What does it mean when the data issue was with the "SMTP server?"  How can we fix this issue?

[sbanerjee1998]

Hello All,

Just wanted to check if this issue was resolved. I'm facing the same problem with a workflow that I'm building.
Please do share in case someone has found a solution.

Thank you!

[agitol]

Have you found a solution? I'm having the same issue. 

redactle