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alteryx server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.

Server - Event Viewer - Window logs - Application

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Asteroid

Hi,

 

Just trying to better understand this...

 

I was going thru the Event Viewer, and investigating the application events under the window logs. 

 

Sporadically, I'm seeing the below:

 

There was an error in Slave_Thread::DoWork: Socket timed out.

 

What is it?  What should I do, if anything?  Is there a need for concern?

 

Thanks,

 

Alteryx
Alteryx

@JohnBell  This appears to be a MongoDB communication issues with timeouts (queries/etc taking longer than 25 seconds, twice in a row) which typically indicates resource issues on the server.

A few things that you can do to dig into the issue. 

* Enable mongodb logging in runtimesettings.xml C:\ProgramData\Alteryx
* Set service logging to high (I believe it's at medium or low currently) in system settings
* Set engine to run at low priority in system settings > Engine section

 

You can also reach out to support with the above information with an explanation of the issue as well. 

Digan
Alteryx
Asteroid

Good Morning,

 

Our location just encountered this issue, with the same errors, causing the Alteryx Service to shutdown.  Thankfully the event occurred on our sandbox but what prevents this occurring on our PROD system?

 

Is there a way to determine what is causing this to occur?  Is Alteryx looking at root cause or a permanent solution?

 

Regards,

KJ