Canceling Jobs on CloudML

[mtasbangert]

Hi all,

I have been using Alteryx Cloud Machine Learning to create a classification model for my dataset and the model run process had been running smoothly without any issues. However, upon attempting to run a Simulation through Evaluate Model -> Simulations, I encountered a problem of job queues. After making the feature adjustments and running the simulation, the job has been running continuously for over four hours without completion (see attached screenshot). Normally, running simulations on this same project would take around 2 minutes maximum. 

Even after attempting to resolve the issue by logging out and logging back in, the problem persists.

So my question is, is it possible to somehow terminate the running job on the Cloud or identify the root cause of this prolonged delay?

Thanks for the help!

[c-lopez]

Hello @mtasbangert,

I hope that your job was eventually able to complete, it should be able to complete within a reasonable time; however, if this problem persists please follow these steps
1. Submit a ticket with support for jobs that are running this long
You can do this at https://my.alteryx.com/cases

2. Please be sure to submit a feedback for the product team to be aware of any issues like this
This is easy on the UI

Thank you