Unable to save csv to Dropbox (but can save xlsx)

[MeanLeanDean]

Since upgrading to 2020.4.5.12471, my workflows often, no always, are unable to save csv to Dropbox.  Here's the error message from Alteryx:

Error: Output Data (46): Error creating the file " C:\Users\ <username> \Dropbox <path> \ <filename>.csv ": The process cannot access the file because it is being used by another process. (32)

Interestingly, I have had no issues saving xlsx files to Dropbox within the same workflows.

Is this a Dropbox issue?  Is anyone else experiencing this?

MLD

[pedrodrfaria]

Hi @MeanLeanDean 

Sometimes a solution for errors of files opened is to simply add a Block Until Done tool right before the Output Data. Have you tried this little trick?

Pedro.

[MeanLeanDean]

I have tried Block and it made no difference.  I also tried Throttle to no avail.  --MLD

[pedrodrfaria]

Can you provide some specifications on the size of the output? I just ran a test over here on my dropbox environment and it was able to output as a CSV with no problems. It could be an issue regarding the file size and Dropbox trying to sync it and getting caught up in some bug.

[MeanLeanDean]

Thanks for your response, Pedro.

Some of the files are up to 160 MB.  So, yes, rather large for a csv.

To solve a seemingly unrelated issue with Dropbox not synching correctly, I reinstalled the Dropbox app and that seemed to solve this issue.

For anyone encountering this issue, I recommend re-installing your local Dropbox app and trying again.

Thanks again, Pedro.

MLD