Alteryx Crashes when viewing large output

[anthony_fiel]

Whenever I run something that outputs to a browse tool greater than 1 million records Alteryx will sometimes crash on me.  This is the errors I get from windows events:

Faulting application name: AlteryxGui.exe, version: 2020.1.5.25447, time stamp: 0x5e8d0c95
Faulting module name: VCRUNTIME140.dll, version: 14.0.23918.0, time stamp: 0x56eb8e78
Exception code: 0xc0000005
Fault offset: 0x000000000000c887
Faulting process id: 0x441c
Faulting application start time: 0x01d6f864508b18c9
Faulting application path: C:\Program Files\Alteryx\bin\AlteryxGui.exe
Faulting module path: C:\Program Files\Alteryx\bin\VCRUNTIME140.dll
Report Id: ccfd91c7-8cc8-4092-9b15-a7b7738cc7b0
Faulting package full name:
Faulting package-relative application ID:

AND

Application: AlteryxGui.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at SrcUtils_DotNet.DataWrapC.GetNextRecord(IntPtr)
at SrcUtils_DotNet.BrowseDataSource.GetRecord(Int64)
at SrcUtils_DotNet.BrowseDataSource.FieldValue(Int64, Int32, Boolean ByRef, System.String ByRef, Boolean)
at AlteryxGuiToolkit.OutputWindow.BaseBrowseDataControl.gridControl1_QueryCellInfo(System.Object, Syncfusion.Windows.Forms.Grid.GridQueryCellInfoEventArgs)
at Syncfusion.Windows.Forms.Grid.GridControl.OnQueryCellInfo(Syncfusion.Windows.Forms.Grid.GridQueryCellInfoEventArgs)
at Syncfusion.Windows.Forms.Grid.GridModel.OnQueryCellInfo(Syncfusion.Windows.Forms.Grid.GridQueryCellInfoEventArgs)
at Syncfusion.Windows.Forms.Grid.GridModel.GetCellInfo(Int32, Int32, Syncfusion.Windows.Forms.Grid.GridStyleInfo)
at Syncfusion.Windows.Forms.Grid.GridVolatileData.get_Item(Int32, Int32)
at Syncfusion.Windows.Forms.Grid.GridControlBase.GetViewStyleInfo(Int32, Int32, Boolean)
at Syncfusion.Windows.Forms.Grid.GridControlBase.GetCellRenderer(Int32, Int32)
at Syncfusion.Windows.Forms.Grid.GridSelectCellsMouseController+SelectCell**bleep**TestInfo..ctor(Syncfusion.Windows.Forms.Grid.GridControlBase, System.Windows.Forms.MouseEventArgs, Syncfusion.Windows.Forms.IMouseController)
at Syncfusion.Windows.Forms.Grid.GridSelectCellsMouseController.HitTest(System.Windows.Forms.MouseEventArgs, Syncfusion.Windows.Forms.IMouseController)
at Syncfusion.Windows.Forms.MouseControllerDispatcher.HitTest(System.Drawing.Point, System.Windows.Forms.MouseButtons, Int32, Syncfusion.Windows.Forms.IMouseController ByRef)
at Syncfusion.Windows.Forms.MouseControllerDispatcher.ProcessMouseMove(System.Windows.Forms.MouseEventArgs)
at Syncfusion.Windows.Forms.ScrollControl.OnScrollControlHandledMouseMove(System.Windows.Forms.MouseEventArgs)
at Syncfusion.Windows.Forms.ScrollControl.OnMouseMove(System.Windows.Forms.MouseEventArgs)
at Syncfusion.Windows.Forms.Grid.GridControlBaseImp.OnMouseMove(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.Control.WmMouseMove(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at Syncfusion.Windows.Forms.ScrollControl.WndProc(System.Windows.Forms.Message ByRef)
at Syncfusion.Windows.Forms.Grid.GridControlBase.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at AlteryxGuiToolkit.Main.StartApp(System.String[])
at AlteryxGui.CMain.Main(System.String[])

Has anyone dealt with this happening?

[TrevorS · Accepted solution]

Hello @anthony_fiel 

Can you please share your computer specs with the Community?
This can happen if your machine doesn't have enough RAM (which can happen with large datasets)

If your RAM isnt an issue, I would recommend opening a support ticket for more assistance!

Thanks,
TrevorS