Unable to upload image files

[Thermanni]

Hi, 

I'm attempting to load an image file to a connect glossary term. When I do I get an error

Unable to upload, upload failed, JPG is not allowed.

We had another user attempt to upload image files JPG, PNG, etc and she was able to. So I assume it has something to do with my permissions. What admin actions does our admin need to do to grant me permission to upload image (and other I imagine) files?

[ArtApa]

Hi @Thermanni - More information would help.

1) Can you please provide a screen shot with the error?

2) Can you please describe the process how exactly you try to add a picture?

Cheers

[Thermanni]

1) Can you please provide a screen shot with the error?

2) Can you please describe the process how exactly you try to add a picture?

 I've saved some PowerPoint slides as JPGs and PNGs.

In a glossary term, I choose to Edit

then in the text editor button ribbon I choose "Add..." 

In the pop up box I choose 'Image'

I then select my PowerPoint slide and choose Insert

That's when I get the error message. I get the same message with PNGs.

My coworker is able to upload an image to the same glossary page

[PavelB]

Hi, there is the setting in Admin Console - Security - Attachments where the admin can limit which type of files can be uploaded. 

If that is not the case can you provide a log file after you try uploading a file and get this error message?