Base URL not working - new install with SSL option

[kamanivk]

I completed a new installation of Connect 2020 version.

I selected to SSL option during installation.

I worked with my IT team to get a new Base URL https://alteryx.domainname.com/connect.

I configured the URL in Base URL setting and could access Connect using https://localhost/ url on the server.

When I tried the base url from a user laptop, the page would not load.

What could be the issue?

I imported and updated the properties of and existing certificate based on the instructions provided here, but no luck.

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Configuring-Alteryx-Server-for-SSL-Ob...

Is there is a separate appid for Connect? instead of the appid mentioned in the instructions for Gallery in above link?

After some digging, I could access the page though IP address of the server. Example: 100.100.100.121/signup.

But the page indicate is not secure, so the connection is not using SSL.

May be my I did something wrong during installation.

[MikeSp]

Hello @kamanivk ,

I might recommend following the article here for assistance on this issue:

https://community.alteryx.com/t5/Alteryx-Connect-Knowledge-Base/How-To-Import-a-PFX-Certificate/ta-p...

Connect is a bit different than Server in how you would install the SSL certificates and requires a different configuration.

If you get stuck, I would definitely recommend reaching out to our Support team!

https://community.alteryx.com/t5/Support/bd-p/SupportPage