Alteryx Server

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Andy Uttley, Alteryx ACE, makes music with Alteryx | Math + Music
SOLVED

Alteryx Server 2019.4 Download not showing

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Alteryx Partner

Hi All,

 

On my project we will proceed with the Upgrade of Alteryx Server/Designer from 2018.2 to 2019.4. 

When i entered on the platform to download the installation file, i couldn't saw the desired version (Only shows up to 2019.3).

I tried to click on the "New Versions" tab but nothing happens

 

Do i need to do something or we can't download this version?

Silvio_M_0-1587395520119.png

 

Many Thanks,

Sílvio Moura

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Moderator
Moderator

Hello @Silvio_M 

This could be an issue with the Flexera hosting platform.
I would reach out to Fulfillment@alteryx.com or Support@alteryx.com. Likely they will need to investigate this further.
Thanks!
Trevor

Community Moderator
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Alteryx Partner

 Hi @TrevorS,

 

The problem in fact was switching the account that was trying to download Alteryx Server.

Since i was logged in with the Member account the options were limited.

 

Many Thanks for the fast response,

Sílvio