Unable to login Alteryx Gallery as administrator after upgrade

[NurulAtikah]

Dear Everyone,

After upgrading Alteryx Server 2022.3, I can't log in to Alteryx Gallery as an administrator or as a user. Is there any solution to this?

Thank you

[gabrielvilella]

You should probably contact support, mentioning what is the authentication method you are using, the error you are getting, and if this issue is affecting other users. 

[Ariharan]

Hi @NurulAtikah , 

Inside the server, you can log in to the localhost page. Then navigate to the admin user page and provide access to the respective users. 

Also, check the Alteryx run as a service account once. Sometime after the upgrade, the account will be changed automatically. 

Regards, 

Ariharan R

[Vishal_95]

Hello @NurulAtikah ,

We too have upgraded the Alteryx server & are facing similar issue, can you please share how the issue was resolved? 

[mangarge]

I am facing similar issue after upgrade to 2022.3 from 2022.1. My existing password is not working and I have curator permission in Gallery.

Can Anyone help on priority, its impacting my production upgrade post checks.  

[mangarge]

Alteryx.Server.Common.Exceptions.ForbiddenException: Invalid email and password combination.-> at Alteryx.Server.Api.Authentication.AlteryxAuthenticationAdapter.Authenticate(AuthenticationParameters credentials)-> at Alteryx.Server.Api.Services.AuthenticationService.Authenticate(AuthenticationParameters credentials)-> at SyncInvokeAuthenticate(Object , Object[] , Object[] )-> at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)-> at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)-> at

System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)-> at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)-> at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

but actually password is same