Designer Error - Entering credentials have been disabled due to an error on the server

[Ariharan]

Hi All,

We are facing a strange problem with the Alteryx designer. Occasionally, when we publish the workflows into the gallery, we were not able to see the Set workflow credentials option and it throws an error stating that the "entering credentials have been disabled due to an error on the server".

We will be able to solve the problem when we remove the gallery and add it again(sometimes). It would be better to have a reason why it happens and a way to fix it permanently.

Regards, 

Ariharan R

[gyang3]

Hey @Ariharan, has anything changed from the time it was working properly till this issue? 

There's an article that actually specifically troubleshoots this issue. Link below. 

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-quot-Entering-credent...

And there's a different article that troubleshoots a similar issue as well, but this issue was due to incorrect MongoDB migration. Not sure if this applies to your case but link below.

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/quot-Entering-credentials-has-been-di...

I hope one of these articles solves your issue, and if so, please mark this as solution!