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Alteryx Server Knowledge Base

Definitive answers from Server experts.

"Entering credentials has been disabled" Error when Publishing Workflow After Migration of MongoDB to new Machine

MichaelAd
Alteryx
Alteryx
Created

Environment Details


  • Alteryx Server
  • Alteryx Designer

 

When trying to publish a new workflow to Gallery using Workflow Credentials in the following error occurs in Designer:

 

Entering credentials has been disabled

 

  • The MongoDB has been migrated recently from another machine
  • The Service logs show at startup of the Service the following error:
    • AlteryxService,,,,,,,,"AlteryxService_InitLocalEncryptedStorage_Error: Error importing keys to Microsoft\Crypto\RSA\MachineKeys\ directory in ProgramData: Bad Data. (-2146893819)"
  • Please note that this error message is different from the one described in https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-quot-Entering-credent... and the root cause and solution are different


Cause


When the MongoDB was migrated from another machine the steps https://help.alteryx.com/current/server/server-host-recovery-guide were not followed completely. Especially, section 1 steps 6-  9 were skipped or not performed correctly.

Therefore the machine keys of current machine have not been used to encrypt passwords / keys of MongoDB.

 



Resolution


Go through section 1 steps 6 - 9 of the Server Host Recovery Guide - https://help.alteryx.com/current/server/server-host-recovery-guide

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