Error import sequential from keras.models in tool python

[jesandovala]

Hello, 

I have already installed the Keras module, and I am trying to load the library of keras.model import Sequence, but I see an error "ImportError: DLL load failed: The specified process was not found. #"

how can i solve?

[PaulN · Accepted solution]

Hi @jesandovala,

Thank you for posting.

Could you please update protobuf library with following command and try again:

Alteryx.installPackage("protobuf==3.6.0")

Kind regards,

Paul Noirel

Sr Customer Support Engineer, Alteryx

[jesandovala]

Hi.

 Thank you for your help. 

I update protobuf library, but the next new error appears.

update protobuf library, but the next new error appears

thank you.

[jesandovala · Accepted solution]

I solved the problem by reinstalling alteryx, since I had made an installation from the console that generated the error. It works if tensorflow and keras with protobuff are installed from the beginning.

Thank you.