Alteryx Server upgrade from 2023.1 to 2023.2 failing at MongoDB conversion step

[PeterPerera]

Hi

I am trying to upgrade our Alteryx server from 2023.1 to 2023.2. All the required pre-checks , cleaning was done before starting the upgrade.

First attempt failed at mondb migration step giving following error

"Could not start previous version of mongodb. The mongodb database failed to start with exit code : 14"

 

Then the VM was restored to before upgrade, did thorough checking and attempted server upgrade again. Then also it failed at same step with same error message.

When I searched Alteryx forum for this error message with code was not able to find any info. 

In the migration.log saw only two lines

----Alteryx database upgraded to 6.0.5----
--Starting: E:\Alteryx\bin\mongod4_0.exe --dbpath "E:\Alteryx\Service\Persistence\MongoDB_Restore" --port 27018

ASMongoDBVersion.bin file has following entries 

MongoDB shell version v4.0.10
git version: c389e7f69f63.........ae843b635f20b766
allocator: tcmalloc
modules: none
build environment:
distmod: 2008plus-ssl
distarch: x86_64
target_arch: x86_64

I saw following article in forum and not sure whether that has anything to do with that I am getting.

https://knowledge.alteryx.com/index/s/article/Could-not-finalize-mongodb-restore-the-mongodb-databas...

Please help me to solve this issue so I can proceed with the migration.

Thank you 

[PeterPerera · Accepted solution]

I created a case with Alteryx tech support and they referred me to this article. Thanks tech support for quick reply

https://knowledge.alteryx.com/index/s/article/Alteryx-Server-upgrade-Error-Could-not-start-previous-...

The solution explained in that article worked for me and I was able to upgrade the server to 2023.2 successfully.