System Settings Script Error, Gallery Authentication - Global Catalog not Found in Forest

[rymatt830]

I have found a couple similar questions (here and here), but they are related to a different script error message than I'm receiving. When I reach the Gallery Authentication section of the server System Settings, I receive a script error stating, "Global catalog not found in forest [our domain]." It references the conf.js JavaScript file in C:\Program Files\Alteryx\bin\public_html\js. I accessed the script and the line of code it references is:

user = JSON.parse(cs.searchActiveDirectory(defaultAdmin))

I reached out to my network team, but they haven't been much help yet. It seems related to an active directory configuration. I am using a Run As service account, which is also the default Gallery admin. Has anyone else run into this before?

[dana_mcdonough]

Hi @rymatt830 - I usually get this error when I forget to log onto our VPN in order to authenticate to the network. Could this possibly be the same issue and potentially resolved by logging onto a VPN?

Let me know if that works!

Dana

[rymatt830]

Hi Dana - thak you for the response. Unfortunately, when logged into the VPN I still get the error.

[dana_mcdonough]

Have you tried to run the worker as yourself instead of the service account to test the authentication? Because this is a security sensitive topic, I might recommend logging a case with Alteryx Support to dig into your Alteryx System Settings as well as your machine's settings. It difficult to get all the details necessary for troubleshooting over the Community.

[rymatt830]

Thanks, Dana. I am also working directly with Support to resolve the issue. Hopefully it's resolved soon and I can post the solution.