I am trying to setup a workflow to calculate aging between the date a case was opened and the date a case was closed less the weekend days (Saturday and Sunday) and Holidays. I have the holidays set in a separate file. The calculation that would be needed for Aging is to calculate the number of days between creation date and closed date, less the weekend days and holidays. I am attaching some sample files to hopefully help you guys understand my ask.
I have been working to setup a workflow for this and keep running into issues. Any help you can provide will be greatly appreciated.
@ebowlan
there is some empty value for "Closed" column, I have to set a big value for it. You can change it to something you need.
Hi Gabriel - There is an error message when I try to open the sample workflow. Are you able to try to send over again?
Thank you all for your help. I have put together a sample workflow based on the info above. I keep getting an error message, so I am sure I have missed a step. Would you be able to review and let me know what I am missing?