Email tool

[Inactive User]

I am trying to run a test workflow just to test email tool. I gave in the smtp server name, port name, encryption,  authentication user name and password, 

after running the workflow i am getting error with email tool saying “Record#1: Timeout was reached”

can anyone confirm why this error occurs ?

i gave the right smtp name and port as i checked it on outlook web page under settings—email sync—- pop and imap

[jamielaird]

Hi @Inactive User 

The troubleshooting pointers on this page might be helpful:

https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/Email-SMTP-Troubleshooting/ta-p/32102

[echuong1]

You may not need all of those fields to be filled in - try just having the SMTP and port. Remove the encryption, authentication user name and password.

Also, you may need to be on VPN.