API Download Tool Error transferring data: SSL connect error

[lipster26]

Hello,

I'm getting Error transferring data: SSL connect error when using the Download tool to call to an API. I just upgraded to 2022.1. I reinstalled 2021.4 and it worked on that version. I've also verified the keys/client Id work on Postman. Any ideas what changed in the upgrade?

Thanks.

[Paul_Holden]

As an update from our side. We are still on 2022.4 but we were able to work around this issue by obtaining a security exception that allowed the NetScaler LB to be updated from "no renegotiation" to "allow secure renegotiation".

Note that we did not have to update either system to "allow insecure renegotiation".

[EdP]

We moved from OpenSSL 1 to Open SSL 3

[Markexploredata]

Hi Ed, I experienced same issue when upgrading from 2021.2 to 2022.3. My download was working in previous version but now after upgrade it is popping up error message as below

Error: Download (250): Error transferring data: SSL connect error for https://api.binance.com/api/v3/klines?symbol=ADABUSD&interval=4h

Could you help fix this issue? If you cannot, how can I roll back to the original version? I hate this new version.

Thanks a lot!

Mark
 

[John_A_ZA]

Hi Ed

So we have been having this same problem and have been pulling it apart with our network team and the API vendor. Where we are sitting right now, it looks like Alteryx designer and Alteryx server versions 2022.3 are using self signed certificates rather than trusted ca certificates which is causing a failure in errors in the handshake. Is there anyway to update the config of both Alteryx designer and server to default to CA cert's rather that self signing?

[Paul_Holden]

@John_A_ZA 

TLS certificate management for Server is in the help documentation here....

https://help.alteryx.com/20223/server/configure-server-ssltls

Not sure about designer.

[niat_alteryx]

Hello Experts,

I am using Download tool in my workflow and url is secure http.. 

How to get data from https url?Is there any specific setting for that.

[Paul_Holden]

@niat_alteryx I have limited experience with REST but I don't believe a 405 can be generated by SSL issues?

Basically that error is saying that you are trying to PUT to a URI that only supports GET or vice versa or similar for which ever method you are using. We can't see what that method is as you have obscured all of the calling URL.

405 Method Not Allowed - HTTP | MDN (mozilla.org)

HTTP request methods - HTTP | MDN (mozilla.org)

[Sowjanya_Kaluri]

I'm using 2022 version and it was working fine until day before yesterday and I'm suddenly facing this issue

[Paul_Holden]

Hi @Sowjanya_Kaluri 

Which 2022 version are you using?

[AdrianW]

I had a similar issue as well in the last week.  I unchecked the box for "Use AMP Engine" in the Workflow Configuration -> Runtime settings and this seemed to fix the issue.