I can't access DataPrep !!!!

[lerter]

I can't access DataPrep it showing this error since 19 Feb 2023 (GMT +7)

[Trifacta_Alumni]

Hi @Chanchai Leenuwongphan?,

The 504 error indicates a Gateway Timeout. Is this still happening? If so, then please try the following:

1. Verify that your network connectivity is OK
2. Log out of GCP in all windows/tabs
3. Open an Incognito window
4. Log in to GCP in the Incognito window
5. Open the Console tab in the browser Developer Tools, and clear it
6. Try to launch Dataprep

What is the result? If still unsuccessful, then please take a screenshot of the UI + Console contents and open a support ticket by emailing support at trifacta dot com. (It would be helpful for context to also include a link to this thread in your email.)

Cheers,

Nathanael

[lerter]

Hi It was resolved a few days ago without doing anything from our side. You can closed this case. Best, Chanchai Leenuwongphan (Ler) CEO & co?Founder +668?1900?3777 [image: dot MATTERS Logo] <>