Must we stop AlteryxServices when activating new license key

[ianjohnston]

good morning / evening

we are updating the AlteryxServer license key before it expires.

please could someone let me know if we need to:

• stop the scheduled jobs and/or
• stop the AlteryxServices  

i have hunted through the help & community put but it doesn't seem to tell us anywhere

thanks v much

ianjonna

[JosephSerpis · Accepted solution]

Hi @ianjohnston you add the licence key in the Alteryx Designer deployed onto your server machine so this shouldnt require stoping the Alteryx Services. If you were adjusting a setting in the System settings then their would be typically be some downtime where the service is restarted with the new settings. 

[ianjohnston]

thanks v much for the speedy reply @JosephSerpis 

[PanPP · Accepted solution]

Hi @ianjohnston 

When performing these kinds of changes, I highly recommend having backups of your MongoDB.

Make sure you also have your controller token + runtimesettings.xml file backed up.

Also, when taking back ups or upgrading Server, you will need to stop the service.

Hope this helps!

[ianjohnston]

thanks very much @PanPP  n