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In this case I would recommend you check your logs. Their location depends on how you set up your Alteryx System settings on the Server. But in a typical install they are located at C:\programdata\alteryx\service.
To verify the location of yours, please go to your Alteryx System settings under Controller-->General. You will also find logs in the Gallery directory that may be of some assistance.
I will also check Windows log - some version back when we had the issue - Gallery service got interupted by mongo DB processor
or As any Software vendor says "Upgrade... " if possible
Thanks
Hello VJ,
is there any solution for this problem yet?
We are facing the same issue.
Best regards
Another option is to have Service restart
In Services - right click - properties - Recovery
This will help to restart
This will cancel the progress of all currently running workflows, because the engine is still running.
Plus someone has to do this manually.
From a server application, I expect the robustness to recover on its own, without loosing any progress.