Gallery Service failed to start in a timely fashion, exiting

[RichardAlt]

Hi All,

We have a problem with our Alteryx Gallery Server.

After the update of the Server, we can't start the AlteryxService.

I found some solution which is to change the path of MongoDB to refresh the data.

Yes, It worked I can now start the AlteryxServer and I can access the Gallery.

But the problem is when I'm trying to login into Gallery using my account, It says "Invalid Password....."

All of the user's accounts are gone. 

So I try to change again the MongoDB path to the default path which is "C:\ProgramData\Alteryx\Service\Persistence\MongoDB"

the problem now is I can't start the AlteryxService service.

Thank you!

[marcusblackhill]

Hi @RichardAlt !

You checked if the SSL certificate is not expired? (If you use for that environment)

Also, if you use the SSL, be sure the gallery base URL is the same on your certificate.

Beside the SSL, if the service is set to run as another user, take a look if the credentials didn't changed. Usually the service don't start when have some misconfiguration of the environment blocking the service to run properly.

Hope that help!

[Chandler_Bing]

Hi @RichardAlt 

Can you check the AlteryxServicelog. 

You can find the log: C:\ProgramData\Alteryx\Service

Open the log using any text editor and scroll to the bottom to find the error.

Can you let me know the setup of your environment.. number of controllers, workers and gallery nodes

Can you connect to Mongo DB using Robo3T or mongo compass? if so, can you check how many records are there in the locks collection?

[Samuel_To]

Hi @RichardAlt ,

you may try this.

1. Go to Start > Run > and type regedit
2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
3. With the control folder selected, right click in the pane on the right and select new DWORD Value
4. Name the new DWORD: ServicesPipeTimeout
5. Right-click ServicesPipeTimeout, and then click Modify
6. Click Decimal, type '180000', and then click OK
7. Restart the computer

Best Regards,

Samuel