Alteryx Gallery sign-in keep on prompting (Active Directory authentication)

[mdhaziiiq]

Hi,

just would like to ask if anyone has encountered the same Alteryx Gallery signing in issue as mine.

I have a problem where I am unable to access the Alteryx Gallery link (registered URL as in SSL certification registration) through the server where the Alteryx Server was installed (no matter what search engine used). The sign-in part keeps on prompting (some kind of looping) even though I have entered the right AD credentials.

However, this issue does not happen when I tried to access the link from other PC (ie my local PC @ other production segment server). Once the AD credentials have been entered the Alteryx Gallery works smoothly as it should be without any issue.

Did anyone encounter this kind of error before? Appreciate your feedback on this.

Thank you.

[jrgo · Accepted solution]

Hi @mdhaziiiq 

I've come across this issue as well and is due to a loopback check that is preventing this... I think it's somewhat of a security precaution, but can't really speak to it much.

There is a KB article that covers this and, as it mentions, you should still be able to connect to Gallery from the server by going to localhost/gallery and that should also work if you're trying to connect Designer (also from server) to Gallery.

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Cannot-Access-Gallery-from-Server-mac... 

[mdhaziiiq · Accepted solution]

Hi @jrgo , the provided solution provided works like a charm! Thank you very much for the article!

[Austin_Rampy]

Replying here because this is the first post that pops up when searching this issue. There's another reason this prompt loop can happen. If your company decides to change your Microsoft account, you'll need to follow the steps to authenticate as a different user. Personally, I followed these steps in this Alteryx article:

What if a user wants/needs to log in as a different user?

1. Run Alteryx Designer as a different user
   1. Your IT Security may need to allow "run as other user" (or log on as that user to the machine)
   2. Assuming no other issues, credential prompts should go away because Alteryx Designer will automatically send the credentials of the user account specified
   3. This option may not function if the machine is not joined to the Active Directory domain such as a personal or contractor machine

    2. Manually set Windows Credentials for the Gallery in Credential Manager (that takes precedence)

**Note: enter the base address of the gallery without /gallery and without the protocol (http/https)