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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.

Change email account associated with laptop to add licence to

MattDuncan
7 - Meteor
‎07-25-2022 02:36 AM

Using a company laptop that had a previous user that used Alteryx. Logging on with my own email address, I have a licence key but when I go to add it, the previous users email address is auto populated. How can I change the email address to mine to add the licence key?

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Ladarthure
14 - Magnetar
14 - Magnetar
‎07-25-2022 02:41 AM

Hi @MattDuncan,

 

you may find a solution with this article : https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/How-to-Change-Your-Licensed-Email-A... 

 

You may need administrator privileges though

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