Change email account associated with laptop to add licence to

[MattDuncan]

Using a company laptop that had a previous user that used Alteryx. Logging on with my own email address, I have a licence key but when I go to add it, the previous users email address is auto populated. How can I change the email address to mine to add the licence key?

[Ladarthure]

Hi @MattDuncan,

you may find a solution with this article : https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/How-to-Change-Your-Licensed-Email-A... 

You may need administrator privileges though